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TRAINING TOPICS

All programs can be done separately or in Leadership Academy format, which has the greatest impact on the participants and the organization. Classes are often done in 3 or 6 hour increments and are all customizable to meet your organization's unique culture and needs. 

Leadership and Supervisory Skills

Bringing The Sizzle; How to be a Dynamic And Creative Trainer

Building Bridges; Communication Strategies To Build Better Partnerships

Building Commitment and Cohesiveness Through Engagement 

Coaching Skills To Take Your Team To The Next Level

Establishing Trust in Your Leadership Role

Foundational Building Blocks; Management and Leadership Skills for First Time Supervisors 

How To Connect With Anyone Using Emotional Intelligence 

Knock It Out Of The Park; Exceptional Presentation Skills For Today's Professional

Maintaining A Positive Attitude When The Going Gets Tough

Making Your Mark; Keys to Effectively Supervising People

Managing Challenging People and Situations Under Pressure

Motivation and Goal Setting Strategies To Kick-Start Any Team

Stake Your Claim; Women in Leadership

Stepping Up To Leadership; Building Your Skills Beyond Basic Supervision 

Valuing Diversity; Leading Effectively Across Cultures and Generations

 

 

 

Customer. Client, and Guest Service

Beyond Legendary Service

Customer Service Excellence; Doing It Better Than Anyone Else

Customer Service That WOWS!

Delivering Exceptional Customer Service in the Public Sector 

Handling Difficult & Demanding Customers: A Communications Course To Get Through Any Situation

How To Strengthen Interdepartmental Relationships;  Internal Customer Service With Impact

Knock Your Socks off Service

Professional Phone Service Skills

Real World Customer Service Skills

Sales and Service Excellence

You Want What? Knowing Your Millennial Customer

Guest Services For Gaming (Level 1)

First Class Service for Gaming (Level 2)

Mastering The Guest Service Environment (Level 3)

Asian Culture In Casino Guest Services

 

 

 

 

To see Jennifer in action, click here:  https://vimeo.com/213173625

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